How long does a custom candle take?
Most orders are made in 5 to 7 days before shipping. Custom photo work takes care, but the steps are meant to stay simple.
Answers
Questions people ask before they order
MemoryCandle is personal by design, so most questions come down to the photo, timing, and what will feel right at home.
Is the photo a sticker?
No. The photo is made to stay with the frosted glass, so the vessel can remain part of the room after the candle is used.
What happens after the candle burns down?
The vessel remains as a keepsake. Once the wax is fully spent and the glass has cooled, it can be cleaned and kept as a memory object.
Can I send a candle as a gift?
Yes. It can be a gentle gift when you want to send something lasting without asking the recipient to explain their grief.
Where are orders fulfilled?
Orders are fulfilled through LittlePieceCandle.com. Product pages link directly to the fulfillment flow for checkout.
Can I return a custom candle?
Custom candles are final sale once production begins because they are made with a personal photo or message. If you notice a typo or need to change a photo, contact support as soon as possible.
If something arrives damaged, contact us within 7 days of delivery so we can help make it right.
What if I need a flame-free option?
A battery-operated light can be used with the keepsake vessel when an open flame is not the right fit for a home, apartment, or shared space.
Which candle should I choose?
Start with the pet memorial collection. Choose the design that feels closest to their photo, their place in the home, and the way you want to keep them close.