Order care
Custom memorial products need clear expectations. Here is the simple version, so you can order without guessing.
Most custom candles are made within 5 to 7 days before shipping. This gives the team time to review the photo, prepare the design, and pour the candle with care.
Shipping time starts after the candle is finished. If you are ordering for a date that matters, contact us before ordering so we can help set a realistic plan.
Because each candle is made with a personal photo or message, custom orders are final sale once production begins.
If you notice a typo or need to change a photo, contact us as soon as possible. We will help if the order has not moved into production yet.
If a candle arrives damaged, contact us within 7 days of delivery with your order number and a clear photo of the damage.
We will review it with care and help make it right with a replacement or another fair solution.
A battery-operated light can be used with the keepsake vessel when an open flame is not the right fit.
This can be helpful for apartments, shared living spaces, homes with pets, or anyone who wants the ritual without lighting a candle.
Orders are fulfilled by LittlePieceCandle.com. MemoryCandle.co helps guide the product and personalization experience.