Order care

Shipping & returns

Custom memorial products need clear expectations. Here is the simple version, so you can order without guessing.

Production timing

Most custom candles are made within 5 to 7 days before shipping. This gives the team time to review the photo, prepare the design, and pour the candle with care.

Shipping time starts after the candle is finished. If you are ordering for a date that matters, contact us before ordering so we can help set a realistic plan.

Custom order policy

Because each candle is made with a personal photo or message, custom orders are final sale once production begins.

If you notice a typo or need to change a photo, contact us as soon as possible. We will help if the order has not moved into production yet.

If something arrives damaged

If a candle arrives damaged, contact us within 7 days of delivery with your order number and a clear photo of the damage.

We will review it with care and help make it right with a replacement or another fair solution.

Flame-free option

A battery-operated light can be used with the keepsake vessel when an open flame is not the right fit.

This can be helpful for apartments, shared living spaces, homes with pets, or anyone who wants the ritual without lighting a candle.

Ask about timing or order help

Orders are fulfilled by LittlePieceCandle.com. MemoryCandle.co helps guide the product and personalization experience.